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SANE Help Centre Evaluation

SANE Help Centre Evaluation

The SANE Help Centre provides counselling and support to adults affected by complex mental health issues. This includes people living with complex mental health issues, their carers, family and friends, and mental health professionals. 

In 2020 SANE conducted the first formal evaluation of the Help Centre, including its helpline, webchat, and email services.


The goal of the evaluation was to better understand who uses the Help Centre, why they use it, how it benefits them, and how satisfied they are with the service. 


During August to September 2020, we surveyed people that had used the Help Centre in the last year (i.e., service users). We also conducted interviews to gain a deeper understanding of how service users engaged with the Help Centre. 

Information captured through our routine data collection was also used to understand the reach of the Help Centre. 



The study team wish to give heartfelt thanks to everyone who participated in this evaluation study, in particular the people that use and support our services.

More information

For more information about the SANE Help Centre evaluation, please contact the research team through This email address is being protected from spambots. You need JavaScript enabled to view it.


This SANE Help Centre Evaluation page may be freely downloaded, copied and distributed on condition no change is made to the contents. SANE is not responsible for any actions taken as a result of information or opinions contained in this article.
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