About SANE's Guided Service
SANE’s free guided service combines our range of digital and telehealth supports, tailored to the needs of people affected by complex mental health issues. Connecting participants with a dedicated support team of mental health professionals across lived experience and mental health counselling, our guided service provides connection, community, and continuity of support.
Developed through a comprehensive codesign process with ALIVE – the National Centre for Mental Health Research Translation – and drawing from the latest evidence and lived experience insights, the guided service meets growing demand and complements treatment pathways.
Our team works with participants to create a flexible and personalised support plan. The one-on-one contact with a peer support worker, professional counselling, lived experience forums, and a range of activities and initiatives will help participants set goals for their recovery and learn the skills to better manage their mental health.
They will also have their own secure online portal, where all their goals, appointments, booking tools, and resources are easily available. Their support team will check in regularly to ensure the program is working for them, offer support, and adjust their plan, if required.
Benefits of a tailored support plan:
- improved recovery (mental, physical, and emotional)
- increased social connectedness
- improved quality of life
- reduced waiting times for mental health support.
People who would benefit from our guided service
The support team will assess suitability after your referral by discussing their involvement with your client. At the stage of referral, all you need is a belief they would benefit from a tailored plan and personalised support. Perhaps they are on a waiting list or you notice they are missing opportunities for accessing care or need guidance to build a strong support network. Or would benefit from counselling or connecting with people with lived experience of complex mental health and trauma issues. These are good reasons to get the consent of your client and refer them to the service.
Participants in the guided service must be over 18 years of age, reside in an eligible region, and be affected by complex mental health issues.
Complex mental health issues are those that have a significant impact on the person’s daily life, their relationships as well as their work. They include, but aren’t restricted to, schizophrenia, complex trauma, psychosis, bi-polar and borderline personality disorders, post-traumatic stress disorder (PTSD), anxiety, obsessive compulsive disorder (OCD), and eating disorders. They may be persistent, treatment resistant, rare or trauma-related. We also consider co-occurring mental health issues and intellectual disability or autism as complex mental health issues.
Regions participating in the service
The service is being rolled out across Australia from mid-2022 and available in a number of regions. The person must be a resident within a participating region to take part.
Currently the service is available in the five following regions:
- North Western Melbourne regions
- Central Queensland, Wide Bay and Sunshine Coast regions
- Central and Eastern Sydney regions
- Brisbane North regions
- Capital (Canberra) regions
Other regions will come on board by July 2022, so keep checking back to this page to see if your area is a participant.
Soon after receiving your referral, we will speak to the referred person to assess their suitability for the service. Our assessment will account for their:
- Mental health acuity, including the level of complexity and engagement with specialised clinical supports.
- Stable access to online and mobile technology.
Their engagement with their mental health recovery and willingness to engage with mental health services and other supports.
To join this service, a referral is required. Anyone can refer themselves, or a health professional, close family member, carer, or local Primary Health Network can also refer.
The assessment will be made by our support team and you will be told the outcome. If we do not feel the service will be appropriate for them, our support worker will guide them towards more suitable help, including SANE's drop-in services.
For more information see the Guided Service FAQ.
SANE received funding from the Australian Government to develop and deliver the guided service.